Overview
A. Products And Pricing
All products listed on the Site (“Products”), their descriptions, and their prices are each subject to change. Company reserves the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product. In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to decline or cancel any such orders, whether or not the order has been confirmed and/or your credit card, debit card, Paypal account, or other payment method is charged. If your respective payment method account has already been charged for the order and we cancel your order, we shall immediately issue a refund to your payment method account in the amount of the charge.
In the event that Company is unable to provide a replacement Product or if replacement is not requested by Customer, Company may at its sole discretion elect to issue Company account credits for the total purchase amount or refund the credit card, debit card, Paypal account, or other payment method used for purchase in the original amount of the purchase.
Any earned credits to an UrbanStems account are non-transferable and have no cash value Such earned rewards expire within one year of earning them.
B. Orders
When you make an order, you are making an offer to purchase, and such offer is subject to our acceptance. Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or modify or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications or information before accepting any order. In the event that you are purchasing a gift order, you will be required to accurately provide the gift recipient’s name and shipping address and a phone number where either you or the gift recipient can be reached. For orders that are shipped via our third-party couriers, your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a refund to your credit card, debit card, Paypal account, or other payment method in the amount charged for the cancelled portion (if your credit card, debit card, Paypal account, or other payment method has already been charged for the order) or (b) we will not charge your credit card, debit card, Paypal account, or other payment method for the cancelled portion of the order.
C. Payment Terms
For each Product you order on the Site, you agree to pay the price applicable for the Product as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select (“Delivery Fees”), and any applicable Taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Company’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the Product purchase (“Taxes”) not withheld by Company. All payments are non-refundable. Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You agree to pay for all collection costs, attorneys fees, and court costs incurred in the collection of past due amounts.
D. Shipping Policy
We deliver within Ontario. We do not deliver to PO Boxes. Any delivery times provided by Company are estimates. All delivery areas are subject to change, at our discretion. All orders that are shipped are shipped using one of our third-party couriers. The earliest delivery data available for an order is as indicated for the item on the Service. Shipping is not available for delivery on Sundays, Mondays, or major Canada Holidays, unless otherwise indicated. Online tracking may be available at our courier’s website. We make no warranties regarding the availability of said online tracking, as it is under the control of our third-party couriers. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. No recipient signature is typically required for deliveries of our products. The courier may leave the package at the address whether the recipient or another person is available or not. We strongly encourage recipients to be at the delivery location to receive their package(s) as flowers and plants that remain outside are more likely to have reduced quality and a shortened life.
E. Courier Delivery
We offer same-day delivery by courier. We do not deliver to PO Boxes. Any delivery times provided by Company are estimates. All delivery areas are subject to change, at our discretion. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. No recipient signature is typically required for deliveries of our products. The courier may leave the package at the address whether the recipient or another person is available or not. We strongly encourage recipients to be at the delivery location to receive their package(s) as flowers and plants that remain outside are more likely to have reduced quality and a shortened life.
F. Return Policy
Refunds and Cancellations – Your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products
Prepaid and Gift Subscriptions are one-time transactions that cannot be cancelled or refunded.
Exchanges – We do not accept any Product exchanges.
Damaged Products – If the Product arrives damaged (“Damaged Product”), Company will provide a replacement product if the original (damaged) product is returned by you and received by Company OR a photograph showing damage is received by Company within 3 days of original shipment date. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with this Agreement, your sole and exclusive remedy is that we will send a replacement Product. In the event that Company is unable to provide a replacement Product or if replacement is not requested by Customer, Company may at its sole discretion elect to refund the credit card, debit card, Paypal account, or other payment method used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.